Is VenusX Safe? (2026 Review)

The short answer

VenusX is mostly safe as of November 2026, with a few gaps you should know about. It names its operator, and its privacy policy makes a stronger promise about your chats than most apps do. The AI services that write the replies “do not use prompts or responses to train their models” and operate under “zero-data-retention policies”. The gaps are in tracking and in how media is shared. There’s no cookie banner, analytics start once you click on the page, the page code contains a session-recording setup the privacy policy doesn’t mention, and generated images and videos open from public links. It’s also a young service, with a domain registered in May 2026.

We tested VenusX for about 45 minutes on 23 October 2026, on a reviewer account that VenusX gave us with a Premium plan and 1,000 Stardust. We didn’t buy anything, didn’t switch on the explicit Spicy mode, and didn’t cancel or delete the account.

What data does VenusX collect?

VenusX keeps your conversations with your account, not in your browser. In our test the whole conversation was still there after a reload and after two logins from a fresh browser. Per its own page code, it condenses older messages into a summary as a chat grows. There’s no memory list you can see or edit. Images and videos you generate are saved on VenusX’s content server.

The privacy policy says VenusX may use “interactions, feedback, and de-identified or aggregated data” to improve the service.

Then there’s tracking. We saw no cookie banner. Google Analytics and PostHog started once we clicked on the page, and the site turns analytics off for automated browsers. The page code also contains a PostHog session-recording setup for some pages and a small random share of visits. We didn’t see a recording sent during our session, and the privacy policy doesn’t mention recordings.

Who operates the product?

VenusX is run by Celestial Labs Inc of New York, according to its support page, and its terms say they’re “governed by Delaware law”. That gives you a named US company to deal with, which not every app in this category offers. The domain was registered in May 2026, so the service has only a few months of history.

Has VenusX had a breach or incident?

VenusX has no entry on HaveIBeenPwned as of 7 November 2026. That’s a short record, since the service only dates from 2026, and a missing entry can’t prove nothing ever happened. Of the apps we cover, only Muah and MyLovely are listed on HaveIBeenPwned, and Secret Desires had exposed storage reported in November 2025.

Payment safety

From Sweden, prices were shown in US dollars. Monthly is $12.99, and Annual is $9.99 a month billed as $119.88 a year. The pricing page says charges show on your statement as “VX DIGITAL”, which doesn’t mention VenusX. We didn’t buy anything, so check how the first charge appears on your own statement.

The thing to watch is Stardust, the in-app currency. From a subscribed account, buying a pack takes a single click with no card step, and the small print says purchases are “billed on your monthly billing date”. Packs run from $1.99 for 200 to $79.99 for 10,000. That’s convenient, and it also makes it easy to run up a bill you’ll only notice weeks later.

The terms say “Subscriptions renew automatically at the disclosed interval until canceled,” that you cancel in Settings, and that cancelling takes effect at the end of the paid period. Refunds aren’t guaranteed. The support page says “Refund requests are reviewed on a case-by-case basis” and asks you to email [email protected].

Content on your device vs on their servers

VenusX runs in a web browser on phone or desktop, with no app to install. Your chats and the character’s memory of you live on VenusX’s side, which is why they followed us to a fresh browser. Generated images and videos sit on its content server.

Deleted chats and media are “retained for up to 30 days” before they’re permanently removed, according to the privacy policy. Settings has a Delete account button. We didn’t use it, so we can’t say what happens after you press it.

Does VenusX use your chats for training?

Its AI providers don’t, according to the privacy policy. The AI services behind the replies “do not use prompts or responses to train their models” and work under “zero-data-retention policies”. VenusX itself may use “interactions, feedback, and de-identified or aggregated data” to improve the service. Whether that covers training models of its own, the policy doesn’t say.

Can anyone see what you’ve done?

Your generated images and videos can be seen by anyone who has the link. The files opened without logging in. If you build a character, the last step lets you publish it as Public, Unlisted or Private, and the public characters on VenusX are credited to their creators by @handle.

Because the history follows your account to any browser, anyone who gets into your account sees all of it. And while we didn’t see a session recording being sent, the code for one is there, and the privacy policy doesn’t mention recordings.

How to minimize your exposure

• Use an email address and a password you keep for this account only
• Keep your real name, workplace and other identifying details out of the chat, since the memory is stored with your account
• Don’t pass on links to images or videos you generate. Anyone with a link can open the file
• Publish any character you build as Private unless you want it seen
• Use your browser’s tracker blocking if you don’t want Google Analytics and PostHog on your visits
• Check your Stardust purchases before the billing date, since each one is a single click
• Pay with a virtual card if you’d rather keep “VX DIGITAL” off your main account

Is VenusX safer than Candy.ai?

They’re about even. Both score 6 of 10 for privacy with us, and they lose points in different places. VenusX makes the stronger promise about your chats. Its AI providers don’t train on them, while Candy’s privacy notice says your chats are used to train its AI, and we found no way to opt out. Candy has the firmer legal footing. It’s run by a named company in an EU country, so GDPR applies, where VenusX is a New York company under Delaware law with only a few months behind it. Both track you. When we rejected Candy’s cookies, the Google tracking requests stopped but Candy’s own tracking endpoint still received events. VenusX offers no cookie choice at all, and its page code holds a session-recording setup its policy doesn’t mention.

Our verdict

VenusX is mostly safe. A named company runs it, its terms say which law applies, its AI providers don’t train on your chats, deleted chats and media are kept for at most 30 days before permanent deletion, and Settings has a button to delete your account. The caveats are analytics without a cookie banner, a session-recording setup the policy doesn’t mention, generated media at public links, one-click Stardust purchases billed later, and a track record of only a few months.

Keep identifying details out of the chat, don’t share your media links, and keep an eye on Stardust purchases, and your exposure stays small. VenusX’s promise about what its AI providers do with your chats is better than most.