How to cancel MyLovely AI

Walkthrough

Log in and open your account settings. Your subscription should show the current plan and next renewal date, with an option to cancel.

The page should update to show the subscription as cancelled with an end date. If it still shows "Active" without the end-date note, refresh and try once more.

The $2.99 two-day trial: read this carefully

MyLovely sells a $2.99 trial with two days of full Premium access. If you're on it and don't cancel before the two days are up, expect it to convert to a paid plan. On 4 November 2026 its only paid plan was Premium Plus at $19.99/mo, $44.98 per quarter or $71.96 a year. Read the fine print at checkout.

To avoid the auto-conversion, cancel explicitly in your account settings before hour 48. Just "letting it expire" isn't a thing here. The trial is structured as a subscription that auto-rolls.

Refund policy

MyLovely's refunds are narrow. EU consumers can withdraw within 14 days only if they haven't started using premium features, and beyond that MyLovely only "may" consider refunds asked for within 24 hours with minimal use. Otherwise expect no refund on the already-paid period. Cancel before renewal to avoid being charged for the next cycle.

Don't expect the $2.99 trial to be refunded either if the conversion already happened. If you were charged the full price after a cancel you thought you submitted, screenshot the cancelled state in Settings and contact support within a day.

Access after cancellation

Premium stays active until the end of the current billing cycle. The Layered Memory engine, video generation, and unlimited chat all continue until the end date. After that, the account drops to the restrictive free tier.

Account deletion

Account deletion is separate from cancellation. Look for a delete option in your account settings or ask support. It's worth doing: MyLovely's privacy policy keeps account data for up to 3 to 5 years after your last activity unless you ask for deletion.

If you want to delete, do it after cancelling. Cancelling first stops future charges, and deleting second removes the data.

Retention offers

MyLovely's annual rate ($6.00/mo, marked "Save 70%") is already a deep discount, so don't expect a deep discount when you cancel. If an offer appears, compare it with that annual rate before accepting.

Why people cancel MyLovely

• Trial conversion surprise. A common trap. The $2.99 trial auto-converts to a full-price plan ($19.99/mo Premium Plus on monthly) unless cancelled.
• Restrictive free tier. Users who thought they'd fall back to a functional free tier find it more limited than expected.
• Video length cap. Clips are short. If video is the main draw, Secrets AI puts it at the center of the product.
• The April 2026 breach. 106,271 accounts leaked, with emails, Discord/X usernames and, per reporting, user prompts. If that is why you are leaving, delete the account after cancelling and change your password anywhere you reused it. See our safety page.

FAQ

I was charged full price after my $2.99 trial. Can I reverse it? Probably not, but you can try. MyLovely only says it "may" consider refunds asked for within 24 hours with minimal use, so screenshot your subscription page and contact support within 24 hours. If support refuses, dispute with your card issuer as a last resort, but expect MyLovely to contest successfully if the trial terms were accepted at checkout.

Does the Layered Memory delete when I cancel? No. It stays tied to the account. If you resubscribe later, the memory persists. Only account deletion wipes it.

Do my tokens carry over to the free tier? No. Subscription-granted tokens (450 per month on the current plans) reset at cycle end.

Can I downgrade from monthly to annual instead of cancelling? Premium Plus is sold monthly, quarterly or yearly, and the yearly plan works out to $6.00/mo against $19.99 monthly. Check your subscription settings for a switch to annual if price was the main issue.

Will my characters and conversations survive cancellation? Yes, until you explicitly delete the account.

Where's the official help/support channel? Contact MyLovely support by email through its site.