How to cancel Secrets AI

Walkthrough

Log in and look for your subscription in your account settings. Your current plan (Premium or Ultimate, or a legacy Lite or Plus plan) should be shown there with an option to cancel.

Once cancelled, the plan should show as ending at the renewal date. Screenshot it.

Refund policy

Secrets AI publicly discusses refunds in a narrow context (bad image generations). If you report an image error (failed render, off-prompt result), the team reviews and refunds the Moments cost. That's a refund of media credits, not of subscription fees. Their Discord is the fastest escalation channel.

For subscription fees, Secrets' refund policy (updated 21 October 2026) says: no partial refunds for unused days, bought Moments are final, and crypto payments are never refunded. EU and UK users can withdraw from a new subscription within 14 days and get back the part they haven't used, but not from a renewal. Cancel before renewal and you avoid the question entirely.

What happens to your Moments

Your monthly grant resets on the renewal date, and unused Moments don't roll over. Moments you buy on top are final, so they aren't refunded, and buying more needs a paid plan.

The free tier comes with no Moments at all, and Secrets doesn't say whether bought Moments carry over if you subscribe again later. Spend them before your paid period ends.

Access after cancellation

Your paid plan runs through the end of the billing period. You keep access to the 100+ scenarios, memory engine, and the monthly Moments allocation for that period. Afterwards, the account continues on the free tier, which gives 20 messages a day for casual chat, without Moments, video or calls.

Data and deletion

Cancelling is billing-only. For full account deletion, Secrets AI hasn't published a detailed flow. The typical pattern for this category is Profile → Settings → Delete Account, but we can't confirm the exact click path. Reach out on their Discord to confirm the current deletion process and timeline.

Retention offers

Secrets AI may show a discount offer when you click cancel. If price is the issue and you like the product, read it, and check which tier it puts you on. If fit is the issue, confirm the cancel.

Why people cancel Secrets AI

• Moments burn fast on video generation. Video costs more Moments than images, so heavy video users burn through their monthly allocation fast.
• $19.99 monthly is steep. Annual makes more sense but people frequently pay monthly without doing the math.
• Voice is weak. If voice is the priority, DarLink or Nectar are built around it.
• Switching to MyLovely. MyLovely also pairs long-term memory with short video and charges $6.00/mo on its annual plan, though its April 2026 breach is worth weighing.

FAQ

What happens to my monthly Moments on cancel? You keep them until the end of the billing period. Any that came from the monthly subscription grant don't carry over to the free tier.

What happens to purchased Moments packs? Bought Moments are final, so they aren't refunded. Secrets doesn't say whether they carry over after a plan ends, and the free tier has no Moments, so spend them before your paid period ends.

Can I get a refund on a bad video generation? Yes, typically as Moments restored to your balance, not as cash. Report it via Discord with the generation ID.

Does cancelling delete scenarios I've played? No. Your playthroughs, memory, and custom setups stay in the account.

Can I resubscribe at the same price? Pricing at reactivation matches whatever the current site shows. Lite and Plus are retired, so if you cancel one of them you can't get it back, and remaining Lite and Plus members are being moved to Premium's price anyway.

Where's the support URL? Secrets AI routes support through their Discord and in-site contact form. No public Zendesk-style URL to link directly.