How to cancel Promptchan.ai

Web walkthrough

Log in on the web and find your plan in your account settings. Your tier (Plus at $14.99, Premium at $23.99, or Pro at $33.99, each billed every 28 days) should be shown there with an option to change or cancel it.

Confirm the cancellation. The plan view should update to show that auto-renew is off and list the end date. Screenshot it. This is your paper trail.

If you paid through Apple or Google

A subscription bought through an app store is managed by that store, not by Promptchan's website. Cancel it in the store's subscription settings on your phone.

Refund policy

Promptchan's refund policy allows a refund within 30 days of buying a subscription, but only if you haven't used "any significant AI services" in that time, and you have to cancel first. After that, expect no refund. On Trustpilot, the most common complaint pattern is users believing they cancelled, then being charged for another period. If that happens:

1. Check whether the Plan view still shows Active with auto-renew off or Active without the cancellation marker.
2. If the cancel didn't register, re-do it from the web dashboard.
3. If it did register but you were still charged, that's a billing dispute. Contact Promptchan support first, then escalate to your card issuer if they don't respond within a week.

Access after cancellation

Your current plan stays active until the end of the paid period. You keep the gem allocation for that 28-day period (100 for Plus, 400 for Premium, 800 for Pro) until the end date. Gems don't carry over between plans or into the free tier.

Account deletion

Look for a delete-account option in your account settings, or ask support. Specifics of the flow and the data-retention window aren't fully documented publicly. If this matters to you, contact support at Promptchan directly to confirm what gets removed and when. Don't assume cancellation equals deletion.

Why people cancel Promptchan

• Gem burn. Heavy image generators burn through their gem allocation before the 28-day period ends and stop seeing value.
• Chat is an afterthought. Buyers expecting chat functionality find it bolted on and weak.
• Hand artifacts and model quirks. The usual generative-image complaints.
• Switching to Xtease or Secrets AI. Both offer integrated chat + image in a single flow.

FAQ

How do I know the cancel worked? Check your plan in your account settings. It should show the plan as cancelled with an end date, and the next renewal notice should be gone. If it still says the subscription will renew, the click didn't register. Do it again and screenshot.

Can I use gems after I cancel? Yes, until the end of the billing period. They don't carry over to the free tier.

What if I paid through G2A or a third-party reseller? Those are non-refundable one-time keys, not subscriptions. There's nothing to cancel and no refund path through Promptchan, because your contract was with the reseller.

Does Promptchan offer cooling-off refunds for EU users? Promptchan's refund policy allows a refund within 30 days of buying a subscription, but only if you haven't used "any significant AI services" in that time, and you have to cancel first. After that, expect no refund.

My plan still shows active after I cancelled. Refresh, then retry. If it still fails, email Promptchan support directly through their site's contact form. Don't dispute with your bank first. Get Promptchan's confirmation or refusal in writing first.

Where's the official support URL? Promptchan's help/contact is reachable from the site footer. There isn't a public help-center subdomain to link directly. See Promptchan's main site for the latest contact channel.