How to cancel Muah.ai

Walkthrough

Muah's plans and prices sit behind the login. After logging in, look for your VIP plan in your account or companion settings and cancel it there. If you can't find it, contact Muah support before the renewal date.

Multiple Trustpilot reviewers report the settings page failing to load on mobile browsers. If you hit that, switch to desktop or open the site in a clean incognito window. Don't rely on the mobile in-app WebView.

Cancelling stops further charges, and you keep access until the paid period ends.

Refund policy

Muah's terms say subscriptions are not refundable. The exception worth pursuing is a billing error, such as a duplicate charge or a renewal after a successful cancel. For those, contact support with the transaction IDs.

That includes the UHD VIP annual plan ($499/yr, where it's offered), so don't buy annual unless you're certain.

Access after cancellation

VIP, UHD VIP, and ULTRA VIP perks stay active until the date your paid period ends. Real-time phone calls (ULTRA VIP only) stop at that boundary. You keep your companions, messages and generated images after the downgrade. They're just not replayable with premium features.

Chat data and the 2024 breach: the real reason you might be here

If you're cancelling because of the September 2024 breach that exposed ~1.9 million email addresses and user prompts, cancelling the subscription isn't enough. You also want to:

1. Delete your account. Look for account deletion in your settings or ask support, and screenshot the confirmation.
2. Rotate any email or password you reused. The breach exposed emails linked to prompts. If the same email was used on work or financial accounts, assume adversaries can correlate. At minimum, rotate the password if it was ever reused.
3. Expect some retention. Muah's privacy policy is still dated 17 May 2022, from before the breach. Assume anything you typed may stay on its systems for some time after you delete.

We wrote a full breakdown of the Muah.ai breach if you want context.

Retention offers

Muah may show a discount on a downgrade rather than an outright cancel (e.g., "switch to VIP instead of ULTRA"). If the price is the issue and you still like the product, the downgrade path exists. If privacy is the issue, don't bargain. Cancel and delete.

Why people cancel Muah

• The 2024 breach. The obvious one.
• Voice calls gated to ULTRA VIP ($99.99/mo). People subscribe expecting voice on VIP and find out it's two tiers up.
• Image gen is weaker. If you want chat, voice and images in one app, Candy covers more.
• UI rough edges. Muah's scrappy interface hasn't caught up with polished 2024 rivals like Secret Desires or Secrets AI.

FAQ

My Settings page won't load. Try desktop in a non-logged-in private browser window. If it still fails, contact support at Muah's in-app support link.

Does deleting my account confirm it worked? Screenshot whatever confirmation Muah shows, and don't count on an email.

Will I get a refund for the unused portion of my annual UHD VIP plan? No. Muah's terms say subscriptions are not refundable. Plan to use the rest of the period if you can tolerate it, or write it off.

Are my chats private? Assume not. The 2024 breach exposed prompts linked to email addresses, and Muah's privacy policy and terms are both still dated 17 May 2022, so neither was updated after the breach.

If I delete my account, can I re-register with the same email? Yes, after deletion completes. But any chats, companions and memory from the old account are gone.

Where's the support page? Muah's support is via the in-app contact form. There isn't a public Zendesk equivalent. If you can't reach the form because of the billing issue itself, their Twitter/X account is an escalation path.