How to cancel Kupid.ai

Walkthrough

Kupid's UI is built mobile-first. Your plan and its next renewal date should be in your account settings, with an option to cancel. If you can't find it there, contact Kupid support before the renewal date.

Kupid now sells Pro and Ultra, priced by the week (€3.44 and €5.75 on 4 November 2026), with discounted yearly and lifetime billing. The cancel flow surfaces a $3.99/month "keep your data" retention offer. Decline it unless you want to keep paying, then confirm the cancellation.

Refund policy: no refunds once used

All sales are final. Kupid's terms say it doesn't offer refunds, returns or cancellations for any subscription that has been accessed or used. Assume no refund once a billing period has started.

Cancel at least one day before the renewal date if you want to avoid a charge you can't reverse.

Access after cancellation

Your tier stays active until the end of the current billing cycle. Kupid's curated character roster, in-chat image gen, and voice messages (paid plans) continue working until the end date.

Lifetime pass holders

Kupid still sells a lifetime option. It was last listed at $777, and the current figure isn't public. If that's what you bought, there's no recurring subscription to cancel. There's also no refund on lifetime passes once the account has been used. That's an industry norm for lifetime pricing. If you're trying to "cancel" a lifetime because you want your money back, the realistic outcome is "no". The only path is a chargeback dispute with your card issuer, which Kupid may contest.

Data and deletion

Cancellation does not delete your account. For deletion, look in your account settings or contact Kupid support. Your companion chats, custom characters, and memory profiles stay until you delete them, and even then Kupid's privacy policy says it usually keeps your personal information for six years after you close the account.

Why people cancel Kupid

• Filter is stricter than rivals. Kupid's content filter blocks things that Muah or CrushOn allow. If you hit it, those two are less filtered.
• Weekly pricing adds up. Pro at €3.44 a week and Ultra at €5.75 come to roughly €15 and €25 a month, with weekly quotas on photos, videos and voice minutes. Candy ($3.99/mo on annual) and OurDream ($9.99/mo on annual) cost less per month on a yearly plan.
• Image quality is fine, not a highlight. If images matter most, DreamGF or Promptchan are built for them.
• Lifetime ROI miscalculation. A lifetime plan (last listed at $777) only pays off with heavy use over years, and it's easy to overestimate how much you'll use the app.

FAQ

How do I confirm cancellation worked? Check your subscription in your account settings. The plan should show as cancelled or ending on a date. Screenshot it.

Does cancelling delete my character library? No. Characters, chats and memory stay attached to the account. Delete the account separately if needed, and note that Kupid usually keeps personal information for six years after an account is closed.

Can I downgrade to a cheaper tier instead of cancelling? Kupid sells two plans, Pro and Ultra, so if you're on Ultra, check your subscription settings for a switch to Pro before cancelling.

What if the button doesn't work? Clear cache and try again. If still broken, contact Kupid support.

Can lifetime pass holders get a refund? Kupid's terms rule out refunds on any subscription that has been accessed or used. A dispute through your card issuer is the only route, and Kupid may contest it. Don't assume you'll win that.

Can I re-subscribe later? Yes. Your account history remains if you didn't delete it. Pricing at reactivation matches current site pricing, so don't expect your old rate to be honored if there's a difference.