How to cancel Candy.ai

Walkthrough

The cancel button is not hidden, but it is at the bottom of Settings so it's easy to miss if you're in a hurry. After logging in on desktop, click your avatar in the top-right. A menu drops down. Pick Settings (not Profile, which shows the public-facing persona). Scroll past language, notification and model preferences until you reach a section called Change Plan. Inside that block is a Cancel Subscription button.

Candy.ai asks you to confirm once. After confirming, the plan name updates to include (canceled). If it doesn't, refresh the page. If after a refresh the status still shows as active, that is the point to contact support rather than clicking again, since repeated clicks sometimes create duplicate support tickets.

Refund policy: what they actually grant

Candy.ai's stated rule: refund requests are only eligible if you filed within 24 hours of payment and used 20 tokens or fewer. Only card payments are eligible; crypto and gift-card purchases aren't refunded. If you subscribed through the Apple App Store or Google Play, Candy can't refund you at all. That flows through Apple/Google.

Realistically, if you have used the product past the token threshold, expect "no". The 24-hour window is strict.

Access after cancellation

Cancelling doesn't cut you off immediately. You keep premium access until the end of the current billing period, the month or year you already paid for. Cancelling on day 2 of a monthly plan gives you 28 more days of premium. Any remaining tokens stay usable during that window.

Deleting your account and chat history

Cancellation does not delete your data. It only stops future charges. To delete the account itself, log in, go to My Profile → Settings, scroll to the Danger Zone section and click Delete Account. Candy states they remove data immediately, but they retain some fields for legally mandated periods (typical for payment processors handling chargeback windows).

If you only want to delete individual conversations without nuking the account, you can remove chats one-by-one inside the chat list.

Retention offers: what they might try

Candy.ai has historically shown promotional pricing (often 60–70% off annual) when users hit cancel. If you were cancelling over price rather than fit, this is worth reading before clicking through. The offer is real, not a fake urgency timer, and they'll honor it the same way as the launch price.

If you're cancelling because the product isn't for you, ignore the offer and confirm.

Why people cancel

• Price. Monthly is $13.99. If you're not using it enough to justify that, the annual effective rate is the only reason to stay.
• Soft filters. Niche content occasionally gets flagged. Users who hit that wall often switch to Muah.ai or Secrets AI.
• Switching apps. Candy's voice quality trails Nectar and Muah's ULTRA VIP. People who care about calls more than text sometimes move.
• Privacy concerns. Candy hasn't had a public breach like Muah's 2024 incident, but it's still a US-facing consumer app with standard data retention.

FAQ

Can I cancel through the app? If you subscribed via the mobile browser, yes: same flow, tap the hamburger menu instead of the avatar. If you subscribed through Apple App Store or Google Play, you have to cancel in those stores, not on candy.ai.

Will I get a confirmation email? Not always. The "(canceled)" tag next to the plan name in Settings is the source of truth. Screenshot it if you want a receipt.

Does cancelling delete my characters? No. Custom characters, memories and chat history stay tied to the account even after cancellation. They're only removed if you delete the account from the Danger Zone.

Can I reactivate later? Yes. Log back in and pick a plan. Your old chats and characters are still there.

What if the cancel button does nothing? Try a different browser or clear cache. If it still fails, email [email protected] or open a ticket via the Discord support channel.

What's the support URL? everai.zendesk.com. Candy's help center is run under their parent company, EverAI.